Biography

🔑 Unlocking potential through Inclusive UX | UX Design Leader | Australian Computer Society (ACS) Board Member | Award-Winning Accessibility Change Maker

I’m an award-winning User Experience (UX) Leader with over 20 years of experience helping leading organisations meet the evolving needs of consumers and achieve UX maturity. 

My life’s work as a Designer and as a Leader is built on one simple idea - people’s needs are diverse and ever-changing. With an inclusivity lens, I set compelling strategies to unlock potential and value in new and existing markets. Playing to my teams’ strengths, I design accessible, human-centric solutions that work for everyone now, and into the future.

🔑 Key achievements to date:

🔓 Unlocking capability through People Leadership & Advocacy 

• Led a high-performing team that delivers across multiple product streams, including Melbournewater.com.au, and multiple web and mobile apps.
• Awarded Victorian Public Service Enablers Change Maker Award 2021. 
• Voted Chair of Kaleidoscope Disability Advocacy Network for my work in supporting inclusive industry standards. 
• Nominated as Board Member at Australian Computer Society (ACS). ACS is the largest professional body in Australia representing the ICT sector

🔓 Unlocking value through Inclusive UX Design 

• Designed a business-first Work Orders mobile app that saved Melbourne Water field staff $3m in lost work time 
• Grew the UX maturity in Agile Product teams to reach the highest level - User Driven. Team design process and outcomes featured in the Melbourne Water Digital Strategy.
• Embedded accessibility as BAU within Agile product teams by influencing and designing a programme of training and cultural change.

🔓 Unlocking Organizational Performance 

• Leveraged project successes to scale up UX from 1 person to a team of 4
• Grew Corporate UX maturity from Stage 1: Hostility Toward Usability to Stage 5: Managed Usability (Nielsen Norman Corporate UX Maturity Scale). 
• Grew UX impact from team to organisational.
• Led and delivered on 100% of Melbourne Water’s IT Accessibility Goals. As a result, Melbourne Water ranked #1 in Accessibility innovation in the National Access and Inclusion Index.

Erin identifies as having a disability and neurodiverse.

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